Features & Benefits

The value of ActivChat is being able to communicate with clients and prospects wherever they are over online chat AND mobile chat. Increase conversion rates, customer loyalty and satisfaction by giving your customers a direct connection to you and your company - 24/7, anytime, anywhere. Click here to Sign Up.

• Chat through any Major IM Clients

  

  ActivChat supports AIM, Yahoo, ICQ, MSN, Jabber, Skype, and Google Talk. This allows you to use the IM client you choose.

  

• Live Chat

  

  Allows you to remain accessible to your customers and allows them to contact you. ActivChat enables you to "be there" for your customers, answer their questions, or direct them to the product or service they are seeking. Using ActivChat helps you sell more products and have happier customers.

• Quick & Easy-to-Integrate

  

  A simple widget can be placed on your website or blog in minutes using two line code. Nothing complex, just a simple piece of code to insert within your site. Activate your IM client to receive ActivChat and you're set.

• Chat History

  

  Customers and Operators may download and/or print a transcript of any conversation. Additionally, operators may retain a chat log of any operator-to-customer or web visitor/client chat.

• Web Widget

  

  The web widget can easily be added to your website, blog, social networking pages or even within your email signature. Adding the ActivChat Widget to your site allows anyone on your website to chat with you anonymously when you're online or offline. The other party never knows if you're chatting with them through IM or on your cell phone using SMS (text messaging).

• Follow Me™ Technology

  

  Never miss another chat - take the conversation with you. The person on your website or someone who hit your mobile Chat Keyword™ never knows where you are: online or mobile. Follow Me™ makes sure you never miss a chat.

• Chat Keyword™

  

  Lets you promote a mobile keyword that a person texts to connect directly with you. For example, the person received your business card or flyer with your chat keyword "Text BRIAND to 79274 to chat with me now." The chat now is initiated from the client from their cell phone and you get to respond using your IM client if online or via SMS from your cell phone. The chat always remains anonymous - your cell phone number is never sent back to the client. Available with ActivChat Mobile+.

• Increase Conversions

  

  Website abandonment is a common term which describes a web visitor who comes to a website ready to buy and then leaves without buying. This happens for a number of reasons, a main factor being that the customer questions if your product is a right fit for them. Live chat allows you to reach out to web visitors before they get frustrated, answer their questions, and increase your conversion rate by as much as 20%! The bottom line: you increase profit.

• Web Chat Queueing

  

  With ActivChat, every chat is que'd. So when you're busy with another client, you're immediately notified that there is a person on hold. Then you can quickly wrap up your conversation and move on to the next. The new person receives a que'd message such as: "The person you are trying to reach is currently chatting with another customer. You're next in line. We appreciate your patience and we'll be right with you." Customize your offline messages for each user.

• Reduce operating costs

  

  ActivChat is a completely scalable chat solution. Use ActivChat as your primary tool for online sales conversion and customer support. ActivChat lets your customer service and sales agents engage in unlimited chats. And no expensive equipment upgrades or clumsy software to maintain.

• No Software to Install

  

  The service is completely automated with IM and SMS / Text Messaging. Just set it and forget it as ActivChat does the rest for you.

• Group Chat

  

  Keep an entire group connected using chat. Add members of a project, team or department... and use your own virtual chat room.